SnapDraft FAQ
Frequently asked questions
How SnapDraft fits a weekly publishing workflow, from Brand DNA to billing. Cannot find your answer? Contact us.
Product
SnapDraft is a web app that turns brand references and content spreadsheets into on-brand social visuals for social media managers, freelancers, and agencies. Lock Brand DNA once, batch from CSV, and finish last-mile edits in Canvas. See the full walkthrough on Features.
People who ship weekly content but hit a design bottleneck: in-house social managers, freelance creators handling multiple clients, and agencies producing calendars across brands. Explore social media managers, freelancers, and agencies.
Use title, description, and format columns. Each row becomes one generated visual matching the Brand DNA. Regenerate individual rows without redoing the whole batch. Useful when a client changes one caption mid-week. Read From spreadsheet to campaign.
Brand references are 5-10 images that represent the visual identity - past posts, campaign assets, or guideline exports. SnapDraft extracts color, composition, and typography cues so every batch stays consistent for that client or brand. Learn more in the Brand DNA glossary.
Yes. Canvas is built for last-mile tweaks: replace text, swap objects with AI, erase distractions, expand the canvas, remove backgrounds, and upscale - so you close feedback loops yourself instead of opening another design ticket.
Square, portrait, and landscape aspect ratios are generated natively. No cropping after the fact. Set the format per spreadsheet row and download everything in batch for feed, stories, or banners. See the multi-format export template.
Billing & account
Plans include a monthly pool of generation credits. One credit generates one visual; regenerations use a credit too. Usage scales with calendar volume, not designer seats. Credits reset at the start of every billing cycle, and you can top up or upgrade if you run out mid-calendar. Compare plans.
Yes. Cancel from your billing settings and your plan stays active until the end of the current period. No emails, no phone calls.
Our standard refund request window is 14 days from the original purchase date, subject to Polar (Merchant of Record) terms and applicable law. See our refund policy for details. If something is not working, contact us first — we aim to reply within 48 hours and usually fix issues faster than a refund would take. See our refund policy.
You do. Images generated from your references and spreadsheets are yours to use commercially for clients or your own brands.
Still stuck in a designer queue? Try a batch.
The fastest answer is generating your next calendar yourself.