Legal

Terms of Service

Last updated: August 3, 2026

These terms govern access to and use of SnapDraft, a business software-as-a-service (SaaS) product for social media managers, freelancers, and agencies. By creating an account, accessing SnapDraft, or using the service, you agree to these Terms of Service. If you do not agree, do not use SnapDraft.

1. About SnapDraft

SnapDraft (“SnapDraft”, “we”, “us”, or “our”) is a digital SaaS workflow tool that helps professionals turn brand references and content spreadsheets into on-brand social marketing visuals. Core features may include Brand DNA analysis, CSV batch generation, Canvas editing, and export packs. SnapDraft is software access delivered immediately through your account after purchase or subscription activation. It is not a marketplace, not a physical-goods store, and not a human services agency.

SnapDraft is intended for business and professional use (including freelancers and agencies producing client work). It is not marketed or designed for children or minors.

2. Eligibility and accounts

To use SnapDraft, you must be at least 18 years old and have authority to accept these terms on behalf of yourself or the organization you represent. You must provide accurate registration information. You are responsible for keeping your account credentials secure and for all activity under your account. SnapDraft does not knowingly provide accounts to, or market the service toward, minors.

3. The service

SnapDraft generates and edits social marketing visuals from inputs you provide (brand references, spreadsheet content, prompts, and Canvas instructions). Output quality depends on your inputs, settings, and third-party AI systems. We may improve, modify, add, or remove features over time. We may also suspend or limit parts of the service for maintenance, security, abuse prevention, policy enforcement, or operational reasons.

Access is granted digitally and promptly after a valid purchase or subscription is confirmed. Credits and plan limits reset according to your subscription period unless stated otherwise on pricing or at checkout.

4. Customer content and AI output

You retain ownership of the content you upload to SnapDraft (including brand references and CSV content), subject to the rights of third parties. You grant us the rights needed to host, process, analyze, and use that content to provide, secure, and improve the service.

Subject to third-party AI provider terms and these Terms, you may use generated assets for your business or client work. SnapDraft uses AI models and automated systems as part of a professional design workflow. Outputs may be inaccurate, off-brand, incomplete, or unsuitable for a particular use case. You are responsible for reviewing, testing, and approving outputs before publishing or delivering them.

You represent that you have all rights needed for the content you upload and for the intended use of generated outputs. You are solely responsible for ensuring that your use of outputs does not infringe trademarks, copyrights, publicity rights, privacy rights, or other rights of any third party.

5. Acceptable use

You must use SnapDraft only for lawful, legitimate professional purposes consistent with these Terms. You agree not to use SnapDraft to create, upload, request, distribute, or facilitate any of the following:

Adult, pornographic, sexual, or sexually explicit content, including adult AI-generated content or AI relationship / companion content.
Deepfakes, face swaps, or other synthetic media that impersonates a real person without clear authorization, or that is designed to deceive about a person’s identity, likeness, or endorsement.
Content that infringes or enables infringement of copyrights, trademarks, trade dress, publicity rights, or other intellectual property rights (including generating lookalike logos, branded assets, or copyrighted characters you do not have rights to use).
Content involving minors in any sexual, exploitative, or harmful context, or any use of the service that targets or is designed for children.
Illegal activity; hate, violence, or discrimination against protected groups; harassment; scams; fraud; or content that promotes physical harm.
Fake testimonials, fabricated reviews, review inflation, or other deceptive social-proof material.
Tools or workflows intended to circumvent paywalls, platform rules, sanctions, export controls, or another service’s terms.
Uploading content you do not have the right to use (including client brand assets without permission).
Attempting to reverse engineer, scrape, overload, bypass security, credits, or usage limits; abusing APIs, automation, or shared accounts to evade billing.
Misrepresenting AI-generated visuals as human-designed craft when disclosure is required by law or platform rules.

We may refuse, remove, or restrict content or accounts that violate these rules, create chargeback or fraud risk, or threaten the integrity of the service or our payment partners. Enforcement may include credit forfeiture, suspension, or termination without refund where permitted by law and our refund policy.

6. Subscriptions, credits, payments, and Polar

Paid SnapDraft plans are offered as digital SaaS subscriptions (and, where stated, related credit top-ups or paid products). Prices, plan limits, credits, billing frequency, and included features are shown at checkout or on our pricing page before you purchase.

Payments for SnapDraft are processed by Polar (Polar Software, Inc.), our Merchant of Record and authorized reseller. Polar may handle checkout, payment processing, tax calculation and collection, invoices, subscription billing, cancellations, refunds, and payment-related support. When you complete a purchase through Polar, you purchase from Polar as Merchant of Record; your right to use SnapDraft is licensed under these Terms. Payment transactions may also be governed by Polar’s buyer and privacy terms:

SnapDraft does not store full payment card numbers. Recurring subscriptions renew automatically until cancelled. Charges recur at the stated frequency until you cancel.

7. Cancellations, refunds, and support

You can cancel a subscription at any time using the self-serve cancellation options in your SnapDraft billing settings, the Polar customer portal (where linked), or by contacting us. Cancellation usually takes effect at the end of the current billing period unless Polar or applicable law requires otherwise. You keep access until the end of the paid period. Unused credits do not roll over unless your plan expressly says otherwise.

Refund requests are handled under our Refund Policy. Our standard refund request window is 14 days from the original purchase date, subject to Polar’s Merchant of Record policies, mandatory consumer rights, and applicable law. Polar may also issue refunds at its discretion to manage fraud or chargeback risk.

For product and account support, contact contact@snapdraft.com or use the contact form. We aim to respond to support requests within 48 hours on business days. For payment-specific issues involving Polar checkout or invoices, you may also contact Polar support as directed in your order confirmation.

8. Intellectual property and complaints

SnapDraft, including its software, interface, brand, design, features, documentation, and marketing materials, remains our property or that of our licensors. These Terms do not transfer ownership of SnapDraft to you. Feedback you send may be used to improve the product without obligation to you.

If you believe content on SnapDraft infringes your intellectual property rights, email contact@snapdraft.com with sufficient detail for us to investigate (including the URL or project identifier, a description of the work, and your contact information). We may remove or restrict disputed material and, where appropriate, suspend repeat infringers.

9. Third-party services

SnapDraft relies on third-party hosting, storage, analytics, AI, and payment providers (including Polar as Merchant of Record). Their terms and privacy practices apply to their processing. We are not responsible for outages or changes outside our reasonable control.

10. Disclaimer

The service is provided “as is” and “as available”. We do not guarantee uninterrupted availability, specific creative outcomes, or that outputs will meet every brand or client standard without review. AI-assisted generation is a productivity aid within a professional workflow; it is not a substitute for your legal, brand, or publishing review.

11. Limitation of liability

To the maximum extent permitted by law, SnapDraft is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the service. Our aggregate liability for claims relating to the service is limited to the amounts you paid for SnapDraft in the three months before the claim (or, if greater protection is required by law, the minimum such law requires). Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Suspension and termination

We may suspend or terminate access if you breach these Terms, create unacceptable risk for SnapDraft or our payment partners, fail to pay amounts due, or if required by law or payment-network rules. You may stop using SnapDraft and cancel your subscription at any time. Provisions that by nature should survive (including ownership, acceptable use, disclaimers, and limitations) survive termination.

13. Changes

We may update these Terms by posting a revised version on this page with a new “Last updated” date. Continued use after changes become effective constitutes acceptance of the updated Terms. If a change materially reduces your rights for a paid subscription, we will provide reasonable notice where practicable.

14. Contact

contact@snapdraft.com · Contact form